Arhives

target="_self">http://www.antivirus.com/vinfo/virusencyclo/default5.asp?VName=VBS_LOVELETTER

I found the following append at the adsm-l forum ... apparently, some people who has subscribed to this forum has such a mail now in their mailbox and some might have been infected. Norton Antivirus seems to recognize the signature, according to Keith below. The append from Lori Metcalf tells what effect this virus has.

Regards, Nancy

Lori Metcalf <lmetcalf@US.IBM.COM>

FYI:

I/T Notice
Summary: Urgent Virus Alert -- New, Fast Spreading Virus VBS.LOVELETTER.A
Audience: All users
What You Need To Know:

Virus Alert - VBS.LOVELETTER.A

    Vulnerability:    E-mail Attachments with
         Subject:          VBS.LOVELETTER.A
         Body:        kindly check the attached LOVELETTER coming from me
         Attachment Name:       VBS.LOVELETTER.A

    Threat Summary:   The virus has 3 payloads:

   The first will attempt to use Microsoft Outlook to e-mail a copy of the infected document to addresses from Outlook Address Book

    The second will drop the following files:

              MSKernel32.vbs in the Windows System directory

              Win32DLL.vbs in the Windows System directory

              LOVE-LETTER-FOR-YOU.TXT.vbs in the Windows System directory
              WinFAT32.EXE in the Internet download directory
              WIN-BUGSFIX.EXE in the Internet download directory
              script.ini in the mIRC directory
   The third will infect files with the following extensions:
           .vbs
           .vbe
           .js
           .jse
           .css
           .wsh
           .sct
           .hta
           .sct
           .hta
           .jpg
           .jpeg
           .mp3
           .mp2

           Lori Metcalf, AFS/DFS Support
           IBMUSM07/RCHVMX2
           Dept 77N, Bldg 20-3 a218
           IBM Global Services SDC North, Rochester MN
           Phone 1-507-253-0722 T/L 1-507-553-0722
           Internet address: lmetcalf@us.ibm.com

Forum:     Re: ILOVEYOU (Cook, Dwight E)
Date:        May 04, 12:08
From:       Keith Nelson <knelson@OPENMIC.COM>

I apologize to everyone on the ADSM-L. ADSM-L is the first address in my address book and was hit before I could kill my mailer. It got to the "B's" before I could kill it. I have updated my Norton Antivirus scanner since, they are now supposed to be able to recognize the signature.

09/15/2003		Invitation to invest a Chinese Restaurant We are appointed by a client to seek potential investor/investors who is/are interested to run a Chinese Restaurant in Hong Kong. The business will be operated in the form of a limited company with initial capital investment of HK$1,500,000, divided into 60 shares. In other words, each share costs HK$25,000. Our client will hold 1/3 shareholding, i.e. to hold 20 shares. The rest of the shares amounting to HK$1,000,000 or 40 shares or 2/3 shareholding will be owned by the potential investor/investors. The board of directors and management team will be formed according to the resolution of Shareholders' general meeting. Place of Operation is in Tai Wai of Shatin. Total space of the restaurant is around 25,000 sq ft. Basic furniture, fittings, hardware and tools are there already and can commence business within a very short period of time. Interested parties please email to info@mastermate.com.hk or call Mr. Wong by +852 2556 3378 for further details.
02/24/2003		Amendment of Registration agreement by HKDNR HK Domain holders or registrants should have received notice from HKDNR with regards to the amendment of rules of the domain registration agreement. Yet HKDNR failed to highlight the changes. For your ready reference, I have compiled a table displayed point by point to show the major difference. Please click to the link http://www.mastermate.com.hk/archive/hkdnr.htm for details. Words displayed in Red are the major amendments. New things include introduction of domain .idv.hk and that any HK resident apart from being a commercial or social entity or educational institutions or government bodies is now qualified to register a domain name. However please be reminded that for idv.hk, the possession right will be forfeited upon receipt of notice of death of the registrant by HKDNR (clause 21 f). However, HKDNR replied that the domain name ownership is transferable. Therefore for those registrants of idv.hk who might want to maintain the domain name perpetually, they are advised to take appropriate actions in due course. Displayed hereunder is the extract of HKDNR's reply - According to our Regisration Agreement V.2.0, HKDNR are entitled to remove an .idv.hk domain name on the day that HKDNR has notice of the death of the customer. Since, all domain names under HKDNR Agreement V.2.0 are transferable. Therefore, you may consider to transfer your concern domain name to a third party. For details, please refer to our Registration Agreement V.2.0 clause 20. Also there are some wording changes to provide greater protection for HKDNR and you might want to take a look.

06/26/2002		Subject: Capitalism Got an article talking about capitalism which is quite amusing. Do you agree their definition? Anyway, don't take it serious. TRADITIONAL CAPITALISM: You have two cows. You sell one and buy a bull. Your herd multiplies, and the economy grows. You sell them and retire on the income. ENRON VENTURE CAPITALISM: You have two cows. You sell three of them to your publicly listed company, using letters of credit opened by your brother-in-law at the bank, then execute a debt/equity swap with an associated general offer so that you get all four cows back, with a tax exemption for five cows. The milk rights of the six cows are transferred via an intermediary to a Cayman Island company secretly owned by the majority shareholder who sells the rights to all seven cows back to your listed company. The annual report says the company owns eight cows, with an option on one more. Sell one cow to buy a new president of the United States, leaving you with nine cows. No balance sheet provided with the release. The public buys your bull. AN AMERICAN CORPORATION You have two cows. You sell one, and force the other to produce the milk of four cows. You are surprised when the cow drops dead. A FRENCH CORPORATION You have two cows. You go on strike because you want three cows. A JAPANESE CORPORATION You have two cows. You redesign them so they are one-tenth the size of an ordinary cow and produce twenty times the milk. You then create clever cow cartoon images called Cowkimon and market them World-Wide. A GERMAN CORPORATION You have two cows. You reengineer them so they live for 100 years, eat once a month, and milk themselves. A BRITISH CORPORATION You have two cows. Both are mad. AN ITALIAN CORPORATION You have two cows, but you don't know where they are. You break for lunch. You drink wine. You make love. You sleep the afternoon away. A RUSSIAN CORPORATION You have two cows. You count them and learn you have five cows. You count them again and learn you have 42 cows. You count them again and learn you have 12 cows. You stop counting cows and open another bottle of vodka. A SWISS CORPORATION You have 5000 cows, none of which belong to you. You charge others for storing them. A HINDU CORPORATION You have two cows. You worship them. A CHINESE CORPORATION You have two cows. You have 300 people milking them. You claim full employment, high bovine productivity, and arrest the newsman who reported the numbers. AN ISRAELI CORPORATION So, there are these two Jewish cows, right? They open a milk factory, an ice cream store, and then sell the movie rights. They send their calves to Harvard to become doctors. So, who needs people? A WELSH CORPORATION You have two cows. That one on the left is kinda cute.
06/19/2002		World Cup Formula See, Brazil will be the winner!! Yea ...... Its quite interesting! Do you believe this formula? Brazil last won the world cup in 1994. Before that they won it in 1970. Add 1970 and 1994, it equals 3964. Argentina last won the world cup in 1986. Before that they won it in 1978. Add 1978 and 1986, it equals 3964. Germany last won in 1990. Before that they won in 1974. Add 1990 and 1974, it equals 3964. So going by this logic, the winner of the 2002 world cup is the same as the 3964 - 2002 = 1962 world cup. The 1962 world cup was won by Brazil.
06/08/2002		Computer Upgrade
04/19/2002		HKCERT Issues a Virus Warning on W32.Klez.H@mm The Hong Kong Computer Emergency Response Team Coordination Centre (HKCERT/CC) today (18 April 2002) issues a virus alert on W32.Klez.H@mm. Description W32.Klez.H@mm is a new variant of W32.Klez.E@mmworm. It is mass-mailing email worm that also attempts to copy itself to network shares for propagation. It will arrive in an email like the following : From Randomly-chosen from e-mail addresses that the worm finds on the infected computer. The worm will search the files that have the following extensions for e-mail addresses: mp8 exe scr pif bat txt htm html wab asp doc rtf xls jpg cpp pas mpg mpeg bak mp3 pdf Subject Random selected and compose of random strings For example: Undeliverable mail--"[Random word]" Returned mail--"[Random word]" a [Random word] [Random word] game a [Random word] [Random word] tool a [Random word] [Random word] website a [Random word] [Random word] patch [Random word] removal tools how are you let's be friends darling so cool a flash,enjoy it your password honey some questions please try again welcome to my hometown the Garden of Eden introduction on ADSL meeting notice questionnaire congratulations sos! japanese girl VS playboy look,my beautiful girl friend eager to see you spice girls' vocal concert japanese lass' sexy pictures Remark: The [Random Word ] will be one of the following: new funny nice humour excite good powful WinXP IE 6.0 W32.Elkern W32.Klez.E Symantec Mcafee F-Secure Sophos Trendmicro Kaspersky Body Random selected Attachment Randomly named file, for example: ALIGN.pif, User.bat, line.bat etc. The worm exploits a vulnerability in Microsoft Outlook and Outlook Express in an attempt to execute itself when you open or even preview the message. Further information and a patch for the vulnerability can be found at http://www.microsoft.com/technet/security/bulletin/MS01-020.asp When executed, the worm infects executeables by creating a hidden copy of the original host file with a random extension and then overwriting the original file with itself. In addition, it attempts to disable some on-access anti-virus and security program as well as some previously distributed worms (such as Nimda, Sircam, Funlove and Code Red), by stopping any active processed. Payload - -Email all addresses found in local files, Outlook and ICQ address book. - -Disables common antivirus and security program associate with the following keywords: _AVP32 _AVPCC NOD32 NPSSVC NRESQ32 NSCHED32 NSCHEDNT NSPLUGIN NAV NAVAPSVC NAVAPW32 NAVLU32 NAVRUNR NAVW32 _AVPM ALERTSVC AMON AVP32 AVPCC AVPM N32SCANW NAVWNT ANTIVIR AVPUPD AVGCTRL AVWIN95 SCAN32 VSHWIN32 F-STOPW F-PROT95 ACKWIN32 VETTRAY VET95 SWEEP95 PCCWIN98 IOMON98 AVPTC AVE32 AVCONSOL FP-WIN DVP95 F-AGNT95 CLAW95 NVC95 SCAN (any character can be in place ) VIRUS* (any character can be in place of *) LOCKDOWN2000 Norton Mcafee Trendmicro Kaspersky Antivir TASKMGR and deletes their checksum database file ANTI-VIR.DAT CHKLIST.DAT CHKLIST.MS CHKLIST.CPS CHKLIST.TAV IVB.NTZ SMARTCHK.MS SMARTCHK.CPS AVGQT.DAT AGUARD.DAT - -Inserts the virus W32.Elkern.4926 as a file with a random name in the \%Program Files% folder and executes it. - -On Windows 98/95 systems, the worm registers itself as a service process to hide itself from the taskbar. On Windows 2000 systems, the worm creates a system service and registers it as a service control dispatcher. In this way the service control manager always calls the worm service upon Windows startup. Solution New virus definition is available from anti-virus vendors to detect and remove this virus. If you do not install any anti-virus program, you can download the following removal tools to clean it. Trend Micro http://www.antivirus.com/vinfo/security/fix_worm_klez.g_3.10.com Note: Please follow the instruction of your Anti-virus vendor to remove the virus and repair your system. Alias KLEZ.G, W32/Klez.G@mm , WORM_KLEZ.G, W32/Klez-G, W32/Klez.gen@MM, I-Worm.W32/Klez.gen@MM, I-Worm.Klez.H, W32/Klez.h@MM, W32/Klez.H, W32/Klez.I , Klez.K, W32/Klez.K-mm Related Link(s) For more information, please refer to the following website. Information from F-Secure http://www.europe.f-secure.com/v-descs/klez_h.shtml Information from Mcafee http://vil.mcafee.com/dispVirus.asp?virus_k=99455 Information from Symantec http://www.norman.com/virus_info/w32_klez_g_mm.shtml Information from Trend Micro http://www.antivirus.com/vinfo/virusencyclo/default5.asp?VName=WORM_KLEZ.G Companies are cautioned not to open unexpected or unsolicited attachment files, and to keep their anti-virus software up-to-date from time to time.
02/12/2002		Happy Chinese New Year - Blessings from the team of Master Mate
10/22/2001		FBI Advisory on anthrax attack Click the image to get larger screen for easy reading
10/03/2001		Do something in the address book to avoid virus Thanks Vivian who relayed the following suggestion to us. BUT WE ARE NOT PERFECTLY SURE IF THIS CAN AVOID SENDING OUT UNWANTED MESSAGE TOTALLY. VIRUS MAKERS CAN WRITE SCRIPT TO ACCESS EMAIL ADDRESS BOOK BY RANDOM INSTEAD OF BY SEQUENCE. ANYWAY, WORTH TO TAKE A LOOK FOR THE FOLLOWING SUGGESTION. Trick your address book! For those who are unaware, many computer viruses spread themselves by sending themselves to everyone in your address book. Well, if you want to avoid this sort of thing, here's a great tip: This tip won't prevent you from getting any viruses but it will stop those viruses from latching onto your address book and sending itself out to others. To catch an email computer viruses, create a contact in your email address book with the name : 0000 with no email address in the details. This contact will then show up as your first contact. If a virus attempts to do a "send all" on your contact list, your pc will put up an error message saying that: "The Message could not be sent. One or more recipients do not have an e-mail address. Please check your Address Book and make sure all the recipients have a valid e-mail address." You click on OK and the offending (virus) message would not have been sent to anyone. Of course no changes have been made to your original contacts list. The offending (virus) message may then be automatically stored in your "Drafts" or "Outbox" folder. Go in there and delete the offending message. Problem is solved and virus is not spread. Try this and pass on to your email contacts. The more people that use this technique, the less vulnerable we will be to viruses that spread in this manner!
07/27/2001		Virus Warning - W32.Sircam.Worm@mm We observe an email message carrying virus was in circulation these few days with content read as: QUOTE Hi! How are you? I send you this file in order to have your advice See you later. Thanks UNQUOTE Suggest to delete this email. DON'T TRY TO OPEN THE ATTACHMENT.
07/23/2001		Proof reading is important For preparation of some important documents, preferably you will ask somebody to proof read the content for you. It is not uncommon that you will skip some obvious errors despite you believe you are careful enough. Don't Believe?? Click the following hyperlink and try a test in 10 seconds. Eye Examination This extends to an occasion when you have to make an important decision. Preferably you listen to a third party's comment before you proceed.
07/18/2001		Do you believe the content of the following letter??? BEWARE ANOTHER SCAM!!!! -----Original Message----- From: pita moyo [mailto:pitamkabila@hotmail.com] Sent: Tuesday, July 17, 2001 6:10 PM To: webmaster@sims.com.hk Subject: RE:REQUEST FOR ASSISTANCE AND MUTUAL BENEFITS From: MR PITA MOYO KABILA Phone: 27837346323 Fax: 27116486081 E-mail: pitamkabila@hotmail.com ATTN: DIRECTOR/CEO, PRIVATE AND CONFIDENTIAL I know you will be surprise to receive this but do please consider it a request from a suffering family in serious need of your assistance. My family had to bring before you this proposal because we sincerely hope you will be reliable to assist us. Anyway, my name is as above stated. I am the first son to the second wife of the recently assassinated President of the Democratic Republic of Congo, late Laurent Kabila. My mother got your contact information through a family friend who works with the South African Chamber of Commerce and Industry. Six months before the assassination of my father, he had used my name to deposit in a metal box the flat sum of Fifteen Million United States Dollars=us$15m=in a vault of a private security firm in Johannesburg, South Africa. The Security Company do not know the actual content of the box deposited with them since my father declared it to be precious metals. This money was to be used for his second tenure election campaign bid but unfortunately, his own personal aide assassinated him in a palace coup on the early hours of January 16th, 2001. Since my father's death, my stepmother has continued to be extremely mean and discriminatory to us in the family scheme of things because his son, MR. JOSEPH KABILA, now rule as president. She has even arbitrarily accused my mother of having masterminded our father's assassination and all sorts of groundless accusations. As a result of all these, I decided to move my family to South Africa. Right now, I am staying with my family here in Johannesburg but as refugees. As it is, I have now decided to divert this money for our own personal use but we would want to get it transferred outside the continent for onward investment purposes. We do not want to invest here due to the volatile and sensitive status of the region. As an international partner, I genuinely solicit that you kindly help me and my family transfer this money into your country through your personal or company bank account for safekeeping pending my immediate arrival for onward investments, which we are going to rely on you heavily to help us materialize. This money will be paid into your account as a contract fund through a prime local bank here in Johannesburg. I must stress here that there is no risk involvement of any kind since our Attorney have mapped out a very perfect and smooth-free transfer plans that will be concluded within a maximum of five working days of receiving your approval. We have resolved to offer you 20% of the money for your assistance and 5% of it will be for all kinds of expenses you will incur in the course of transferring this money. The rest will be for investments in your country or anywhere you might suggest. Further discussions will commence when we hear from you but do not forget the absolute confidentiality and mutual trust required in this transaction. Kindly contact us on the above-specified direct contact numbers should this proposal happen to meet your utmost considerations. Truly yours, MR PITA MOYO KABILA Phone: 27837346323 Fax: 27116486081 E-mail: pitamkabila@hotmail.com
06/26/2001		Opening bank account for branch In the past, when you wished to open a bank account for your branch office, it was a general practice that the format of the branch chop would display as follows: For and on behalf of ABC Company operated by XYZ Ltd __________________________ Remarks: ABC is the branch and XYZ Ltd is the parent company of the branch. HOWEVER, THIS FORMAT IS NO LONGER ACCEPTED BY HSBC FOR ALL NEW CUSTOMERS. The format of the branch chop should display as follows: For and on behalf of XYZ Ltd Trading as ABC Company ________________________
06/11/2001		Code of Practice in times of Typhoons and Rainstorms The rain season and typhoon season is near. To maintain good labour relations and to avoid unnecessary disputes, management are strongly advised to work out, in consultation with employees wherever possible, prior work arrangements and contingency measures during typhoons and rainstorms. Management is suggested to take reference to the article released by the Labour Department. Click here for the article.
04/25/2001		A warm wish to all competent secretaries and administrative assistants. You do play an important role in the organization. Happy Secretary Day.
04/21/2001		Wash the top with running water and soap when you take canned soft drink or beverage A stock clerk was sent to clean up a storeroom in Maui, Hawaii. When he got back, he was complaining that the storeroom was really filthy and that he had noticed dried mouse or rat droppings in some areas. A couple of days later, he started to feel like he was coming down with a stomach flu, complained of sore joints and headaches, and began to vomit. He went to bed and never really got up again. Within two days he was severely ill and weak. His blood sugar count was down to 66, and his face and eyeballs were yellow. He was rushed to the emergency at Pali-Momi, where he was diagnosed to be suffering from massive organ failure. He died shortly before midnight. No one would have made the connection between his job and his death, had it not been for a doctor who specifically asked if he had been in a warehouse or exposed to dried rat or mouse droppings at any time. They said there is a virus (much like the Hanta virus) that lives in dried rat and mouse droppings. Once dried, these droppings are like dust and can easily be breathed in or ingested if a person does not wear protective gear or fails to wash face and hands thoroughly. An autopsy was performed on the clerk to verify the Doctor's suspicions. This is why it is extremely important to ALWAYS carefully rinse off the tops of canned sodas or foods, and to wipe off pasta packaging, cereal boxes, and so on. Almost everything you buy in a supermarket was stored in a warehouse at one time or another, and stores themselves often have rodents. Most of us remember to wash vegetables and fruits but never think of boxes and cans. The ugly truth is, even the most modern, upper-class, super store has rats and mice. And their warehouse most assuredly does! Whenever you buy any canned soft drink, please make sure that you wash the top with running water and soap or, if that is not available, drink with a straw. The investigation of soda cans by the Center for Disease Control in Atlanta discovered that the tops of soda cans can be encrusted with dried rat's urine, which is so toxic it can be lethal. Canned drinks and other foodstuffs are stored in warehouses and containers that are usually infested with rodents,and then they get transported to retail outlets without being properly cleaned.
04/19/2001		BEWARE....... For all of you who use HSBC, this mail was forwarded to me by one friend. Believe it or not, suggest you get alert if you face similar situation. Quote Just wanted to warn you about something that happened to me the other day. I was getting some cash out at the cash point outside at HSBC - Saint George Street, Hanover Square. I put my card in and a message came up on the screen saying the machine was temporarily out of order. A lady approached me and told me that this had happened to her the other day and what I needed to do was key my pin number in and then press cancel twice. I did this and of course no card was returned. I left the machine thinking that it had swallowed my card. But when I returned to HSBC the following morning, my card wasn't there. According to the police this method of stealing bankcards is called the 'Lebanese loop'. A plastic envelope is made up that fits the hole in the machine perfectly. When you put your card in, the machine knows it is there but cannot read it and therefore the message comes up on the screen. Once the pin number has been given away and the card left in the machine, it is then 'looped' out and the spending starts! I had 500 taken from my account before I realised what had happened and cancelled it. The women who approached me at the cash point was late 40's in age, 5.3 in height, dark hair and eyes. The way she was dressed was smart as if she had just left work. Please pass this information on to all your friends Unquote
04/04/2001		Nigerian Letters - A Scam I can't remember how many times I received similar letters or emails, as shown below, starting from 1990. Obviously this is a scam and I suggest you have to be very cautious when you received similar message. Police has a brief description on this. Click here for details Date: Tue, 3 Apr 2001 06:15:51 -0700 (PDT) From: kenneth usman <k_u27_1999@yahoo.com> Subject: SEEKING YOUR PARTNERSHIP To: info@mastermate.com.hk MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Status: RO Dear Sir, Hope this mail will not constitute an embarrassment to you. I came across your name as while searching for a good company. My Name is Mr. Kenneth Usman personal assistant(P.A)to Me.Kayode J. Naiyeju, the Accountant General of the Federal (AGF), Federal Republic of Nigeria. Recently, a large sum of money was recovered by the present democratic government from the estate of the former military dictator, General Sanni Abacha.This money was stashed in various accounts abroad,especially in Luxemburg,Switzerland. After recovering this money, it was discovered that the money had already accrued interest payments to the tune of over US$35 Million. Now, this money is not part of the money recovered.And no one knows about it, but me and a few trusted aides. I intend to transfer this money abroad, to be invested or held by you on trust. This transaction is risk free and can be completed within five working days. Reply this mail so that we can decide on how to proceed from here. Note that you and me shall open verbal telephone discussion before we can commence the process of the transfer. Regards, Kenneth Usman
03/28/2001		The amended law of Intellectual Property (Miscellaneous Amendments) Ordinance 2000 will start to take effect You may aware that starting from April 1, 2001, the amended law of Intellectual Property (Miscellaneous Amendments) Ordinance 2000 will start to take effect. Under this amended law, people who possess infringing copies of copyright works will commit an offence even if they do not sell or deal in the infringing copies themselves. And both the employers and the employees responsible for the infringement may incur liabilities. The maximum penalty will be a fine of $50,000 per infringing copy and 4 years' imprisonment.
02/14/2001		Virus Warning - VBS.SST@mm (arrives as an attachment named AnnaKournikova.jpg.vbs) VBS.SST@mm is a VBS email worm that has been encoded using a virus creation kit. The worm arrives as an attachment named AnnaKournikova.jpg.vbs When executed, the worm emails itself to everyone in your Microsoft Outlook book. On January 26, the worm will attempt to direct your Web browser to an Internet address located in The Netherlands. This worm appears to have originated in the Netherlands. Please click HERE for details by Symantec.
01/08/2001		Launch of web base email service For customers who have their domain resided in our server, from now on, along with your usual way to retrieve the pop email by your email program (such as Outlook express), you can also retrieve your emails through an internet browser (such as Microsoft internet explorer). Just click the "Service" icon in our header. When you go into the service page click "The web mail service". After you input your user ID and password, you will get your email. This service is useful in a situation that you wish to retrieve email but you are just distant from your desktop or notebook computer (for example you are travelling abroad). Anywhere you can access the internet, you can access your email. Say, in a cyber cafe. The email will still be kept in your account until you delete it.
12/15/2000		The Consumer Council of Hong Kong has cautioned that certain computer equipment such as inkjet printers and monitors pose potential fire hazards. This followed combustion tests commissioned by the U.S. National Association of State Fire Marshals (NASFM) which found that the plastic enclosure of some inkjet printers and monitors may be ignited by a small external flame (e.g. a match) and will burn rapidly, reaching excessive temperatures and emitting large volumes of toxic smoke. The hazards are not with fires originating within the appliances as the internal components of computer equipment are constructed in compliance with respective safety standard to prevent such fires from spreading beyond their immediate vicinity. The main concern is with fires caused by external ignition sources. SUGGEST management to re-examine whether their computer equipments installed in office are adequately ventilated; electric currents are not overloaded; lighting cigarettes are distant from the equipments (if your office is not yet a smoking free office). http://www.consumer.org.hk/p290e.htm

12/08/2000		Refreshment An innovative feature to add computer safety Download Kids ?? How often you check your email ?
12/07/2000		The "ABCD" rule An office manager complained to me that she got a very unreasonable and impatient boss. For every her progress reporting or discussion about some new plans, her boss was never patient enough to listen from her and never let her finish the presentation. She felt hurt not receiving due respect. Her boss was tough but indeed most bosses were with similar characters. Be frankly, I observed that this office manager was not very good in presentation skill. For her presentation, she always talked a lot of irrelevant subjects and unfortunately not to the point. If her boss asked her opinion, she always failed to give a definite answer but just keep on talking and explaining. Sometimes I even believe she might not know herself what she was talking about. I just remember some examination tips which might be also helpful to executives reporting to the superiors. i.e. the "ABCD" rule A - Accurate B - Brief C- Clear D - Direct (Be relevant) I believe any reporting and presentation should be brief and to the point. Elaboration of some points are only necessary if your audience do request. Suggestions should be definite instead of vague. Performance is measured by results not by tonnage of words.
12/06/2000		Business Email Etiquette Email becomes one of the popular and efficient means in communication. However some users might have overlooked some points when they use email. Suggest you take a few minutes to read the linked page and observe some generally accepted etiquette when you write an email. Business Email Etiquette
12/03/2000		Handling difficult customer Last Friday, an angry lady walked into a bank, approached the document collection counter and then roared "I try to use my Auto Teller Machine card outside the bank to transfer money from one of my accounts to another but fails. I don't know why???" The bank staff explained "Oh, Lady.. because you have not used your card over half year....for security reason the card functions will be temporarily suspended...It will be easy to reactivate the card to function...would you please go to any teller counter and ask the teller to serve you..." At that time the bank was full of customers and a long queue there waiting to be served. The lady roared even louder throwing out to the bank staff with a series of offensive words. The staff's face turned red but back to normal after a few seconds saying calmly "Lady, this is the document collection counter and is not supposed to do other things. You see, some customers are waiting behind you in the queue..." But the angry lady insisted the bank staff to reactivate the card for her in that counter. Without arguing further, the bank staff entertained the request and soon the case is settled. The bank staff is handling fine for this difficult customer. But I would suggest a better way to handle this case. First, the lady's request is apparently unreasonable. To serve her in the document collection counter will be unfair to other customers in the queue. But to argue with the customer is unproductive and might waste more time. Since there is customer service staff in the bank hall, it would be wise to ask one of them to help. On one hand, this will relieve the document collection counter doing the proper assigned job. On the other hand, the customer service staff can please the angry customer by providing her a particular service without asking her to follow the long queue. Notes on customer service
12/01/2000		Virus Warning - W95.Mtx Have at least 2 clients from trading/exporting companies in HK infecting by this virus recently. Please click the link for details. w95.mtx.html
11/29/2000		We are a company doing consulting jobs. Just got a joke about consultants. Definitely we hope we don't give you such impression. Details of joke
11/28/2000		Beware to avoid your departing staff do something maliciously against the computer in your office We have a client who fired a technical staff due to his poor performance. In the office, our client had some computers installed and no passwords were set in the computers during purchase. However somehow the dismissed staff, without knowledge to the management, set up supervisor and user password in the bios of one of computers. He declined to disclose the password to the company afterwards when subsequently after his departure the management discovered they could not boot up the computer. Whilst there is method to reset the bios into factory default which deactivate any password settings, it takes some times to rectify the problem. Therefore suggest management to set supervisor password themselves to avoid any unauthorized change of the bios setting. Write down the passwords and keep physically in two places just in case you forget the password and your computer is locked.
11/27/2000		Do you really know whether you are the owner or registrant of your domain? I Have a client who got some troubles when he wanted to change ISP. Most often, you let your ISP or web hosting company to do the domain registration job for you. An honest ISP or web hosting company will act on your behalf and register you as the owner or registrant of your domain name. But there are avoidably some dishonest guys. If the registration is in HK, case will be much simpler because a BR Cert is required for registration. Your agent cannot pirate your ownership. But this will not be the case when you register your domain as a ".com" ".net" or ".org". The registry in U.S. will not require any document from the applicant to prove your identity giving the chance to your agent to make himself the registrant. If your domain name is valuable to you, you are running a risk to pay huge money to get back the domain some times later. To ensure you hold the ownership, suggest you contact your counterpart and ask them to give you the details of registration. This should be always available from your vendor.
11/25/2000		A client asked us whether he can use a Branch Registration to register a .com.hk domain name in Hong Kong. The Answer is NO. Extract from HKNIC: A: No. Currently, a Branch Registration is considered as a part or division of an organization. Therefore, we are sorry that we do not consider it as an organization eligible to get a .com.hk domain names. You can check the top of a BR certificate to see whether it is a business registration or branch registration. For other frequent asked questions regarding registration of HK domain, please click http://www.hknic.net.hk/hknic/faq-det.htm
	Thanks to Venita who sent me a touchy story. Would like to share with you. Please click the story title for details. Glass of Milk Enjoy reading.
	Dear All, Fyi ... I received this virus alert this morning via HP & IBM, please read the following message. The virus is already spreading throughout many email systems, including Capitol Hill, US Government to Corporation to individual. The virus known as VBS_LOVELETTER can result in some of your files being DELETED. If you receive a message from anyone with the subject "ILOVEYOU", please delete it immediately without opening it. The message is sent automatically from others who have been infected, so they may not even realize that they have sent you the message. The best protection is to delete the message. For details on the virus, please see this URL: Regards Clement Wong May 5, 2000 Appending below is a message with more details of this virus: 8pt">11/23/2000
01/01/2000		ICC issues Incoterms 2000 INCOTERMS, standard references used by traders for sales contracts, have been revised by the International Chamber of Commerce (ICC), and are to be used in contracts with effect from January 1, 2000. Revisions take into account the wider use of intermodal transport and clearly outline loading/unloading obligations. Incoterms include EXW (Ex Works); FCA (Free Carrier); FAS (Free Alongside Ship); FOB (Free On Board); CFR (Cost and Freight); CIF (Cost, Insurance and Freight); CPT (Carriage Paid To); CIP (Carriage and Insurance Paid To); DAF (Delivery At Frontier); DES (Delivery Ex Ship); DEQ (Delivery Ex Quay); DDU (Delivery Duty Unpaid); and DDP (Delivery Duty Paid). Although abbreviations remain unchanged, definitions have been revised. For example, FAS and DEQ Incoterms now reverse customs clearance duties. Under DEQ the buyer must undertake the clearing of goods, while under FAS the seller is required to clear cargo for export.